A refund order was issued for Sitebuilder used but was blocked by Anti-Fraud Manager. It was not processed manually, and therefore other refund orders of the same nature were created until the subscription was finally terminated, thus cancelling all those orders among with issuing credit adjustments for them.
Such behavior was classified as the software issue PBAS-30230. It was fixed in OBAS 4.5.6
To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.
Also, there is tool to cancel multiple documents, please find it attached. Use
help for more information.
cancel_documents.pl --ids=123,456,789 | --infile=documents_list.txt
--help|-h|? --ids --infile