Search Engine: Elastic

Article ID: 128626, created on Apr 7, 2016, last review on Apr 7, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

There is no Download link under Top > Billing Director > Receivable > Mass Printing > Print Queues > PDF document for some print queues.

Cause

The issue is caused by current clustering mechanism. Let us imagine we have two backend servers -- server1.com and server2.com. In the database OBAS stores print queues paths like /var/opt/hspc-data/HSPC/PrintQueue/20.pdf, while on servers themselves OBAS distributes those files randomly, so that, for instance, /var/opt/hspc-data/HSPC/PrintQueue/19.pdf is stored on server1.com and /var/opt/hspc-data/HSPC/PrintQueue/20.pdf -- on server2.com.

Resolution

Such behavior was classified as the software issue PBAS-30276 and will be fixed in future OBAS releases.

Please consider watching Odin public sources for information about updates in our products:

Public roadmaps for partners

Marketing news and important announces

Knowledge base, each product update comes with a corresponding KB article.

As a workaround, please mount /var/opt/hspc-data/HSPC/PrintQueue/ directory on all backend nodes to the frontend node using SMB or NFS technology.

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF