Article ID: 128586, created on Mar 29, 2016, last review on Mar 29, 2016

  • Applies to:
  • Operations Automation 6.0


VE operational task failed with the following output:

Request to APS controller failed:
{message:P100001: Operation failed; details: [Failed to execute command in VE]}

Error in logs:

/disp:13766:15705/ VM command 'DspCmdVmLoginInGuest' with uuid = {complete UUID}
finished with result PRL_ERR_VM_EXEC_GUEST_TOOL_NOT_AVAILABLE (0x80034001) )
{complete UUID}

VE does not respond to the direct console commands:

[root@server]# prlctl restart [VE UUID]
Restarting the VM...
Failed to restart the VM: Operation failed. Failed to execute the operation.


VE GuestTools package is broken or outdated.


Check the GuestTools version currently installed:

[root@server ~]# prlctl list -i [VE UUID] | grep Tools
GuestTools: state=outdated version=6.9.23859.1130710
[root@server ~]# rpm -qa parallels-server
  1. Update GuestTools package inside the VE, using the Install / upgrade / remove Guest Tools in Linux VM KB article.

  2. Re-run the failed task.

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