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Article ID: 128555, created on Mar 17, 2016, last review on Aug 15, 2017

  • Applies to:
  • Operations Automation
  • Business Automation 6.0

Symptoms

On attempt to perform O365 user synchronization in CCP, the following error message appears:

Completed synchronization.
Updated 1 user(s):
- user@example.com
Failed to update 1 user(s):
- admin@example.com ('login' and 'password' properties must not be modified)

Cause

Login or (and) password discrepancy between MOP and OA. Passwords are not synchronized from the Microsoft Online Services Portal to Odin Automation.

Please, refer to the Synchronizing Office 365 Organization with Microsoft Online Services Portal section for additional information.

Resolution

Check login (including the subdomain part) and password of the affected user(s) on the OA and MOP sides - they should be equal.

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