Article ID: 128555, created on Mar 17, 2016, last review on Feb 28, 2017

  • Applies to:
  • Operations Automation

Symptoms

On attempt to perform O365 user synchronization in CCP, the following error message appears:

Completed synchronization.
Updated 1 user(s):
- user@some_domain.com
Failed to update 1 user(s):
- admin@some_domain.com ('login' and 'password' properties must not be modified)

Cause

Login or(and) password discrepancy between MOP and OA. Passwords are not synchronized from the Microsoft Online Services Portal to Service Automation. User logins (and passwords) should not be changed in the Microsoft Online Portal.

Please, refer to the Synchronizing Office 365 Organization with Microsoft Online Services Portal section for additional information.

Resolution

Check login (including the subdomain part) and password of the affected user(s) on the OA and MOP sides - they should be equal.

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An item with the same key has already been added

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