Search Engine: Elastic

Article ID: 128401, created on Feb 20, 2016, last review on Feb 20, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

File Manager does not save permissions of file/folders. Just click on desired permissions, click save and then you will still get empty permissions.

Cause

File Manager uses the following type of command to set permissions:

cmd.exe /c runas_silent.exe  -w -u w001234567 -p xxxxxxxx --command "icacls.exe "\\servername\share-name\webspaces\webspace_id//wwwroot/testfolder" /grant:r hosting\i00xxxxxxx:(OI)(CI)(R)"

However when the webspace default ftp user (for example w001234567) has % or ! in the password it is replaced by white space which results in command failure.

Internal issue with id POA-92607 'Webfilemanager fails to fetch or update permission when webspace ftp password has %' has been submitted.

Resolution

Please contact your TAM or PTA team in order to clarify the status of this issue. As a workaround, please change FTP user password to the one without %.

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