Article ID: 128048, created on Jan 13, 2016, last review on Jan 13, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

O365 task fails with output message:

"Unable to find com.parallels.pa.service.dns.domain.DnsZone with id <ID>".

The following entries can be found in poa.log :

Sep 24 21:30:38 WINMN : DBG [task:1492570:135244 1:7136:1c14 SAAS 2027584786]: 
[ Plesk::APS::DNSAspect::updateResources] Generating new records
Sep 24 21:30:38 WINMN : DBG [task:1492570:135244 1:7136:1c14 SAAS 2027584786]: 
[ `anonymous-namespace'::Target::guessDomainID] Looking for domain [somedomain].onmicrosoft.com
Sep 24 21:30:38 winmn : DBG [task:1492570:135244 RequestProcessor-66 pau 2027584786]: 
com.parallels.pa.corba.ServiceInvoker DomainManager invocation failed

This domain is absent in PCP > Domains, but shown under Customers > Resources > Domains tab. An "unforeseen error" appeared after an attempt to click on it:

Detail
Module: "DomainManager", code = "1" Message: "java.lang.NullPointerException".

Cause

Database inconsystency.

Resolution

Please contact Odin Technical Support to get the issue resolved.

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