Search Engine: Elastic

Article ID: 128019, created on Jan 11, 2016, last review on Aug 24, 2017

  • Applies to:
  • Operations Automation

Symptoms

One of the following symptoms can be observed:

  • accessing File Manager via CCP results in opening log files home directory instead of httpdocs directory.

  • An attempt to disable log manager via CCP -> Websites -> Domainname.com -> More Tools -> Log Manager -> Disable fails with the error:

    Invalid backend configuration.
    Readable volumes not available.
    
  • An attempt to open file manager results in the error:

    Invalid backend configuration.
    Readable volumes not available.
    

Browser console shows an error: Driver "elFinderVolumeFTP" : Required options undefined.

Cause

Incorrect/absent password for FTP user. The password may be absent due to some manual webspaces migration.

Resolution

Go to CCP -> Home -> Websites -> Domainname.com -> FTP Access -> Edit, change password and click Submit.

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