Customer placed an order and successfully paid it via PayPal. Some time after the transaction is completed the REVERSED response is received from PayPal side,
Meaning of PayPal payment statuses can be checked on this page
Nevertheless, in OBAS the transaction is in Pending status instead of Refunded.
Such behavior was classified as the software issue PBAS-30107 and was fixed in OBAS 4.5.5 release.
To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.
If upgrade is not an option for you, there is a hotfix for 4.5.3 version.
To install the hotfix, please download an appropriate rpm package depending on your OS capacity
and install it by running the commands below.
For 64-bit OS:
# rpm -Uvh hspc-plugin-pp-op-paypal_adaptive-4.5.3-57.swsoft.x86_64.rpm # hspc-upgrade-manager --finish
For 32-bit OS:
# rpm -hspc-plugin-pp-op-paypal_adaptive-4.5.3-57.swsoft.i386.rpm # hspc-upgrade-manager --finish
hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.