Search Engine: Elastic

Article ID: 127667, created on Dec 2, 2015, last review on Dec 2, 2015

  • Applies to:
  • Operations Automation 6.0

Symptoms

RAM performance graphics are incorrect in OACI ( almost all the time 100% usage ). prlctl statistics VM_name command shows incorrect output. Both guest.ram.usage and guest.ram.cached values should not equal zero.

[root@pcsnode ~]# prlctl statistics VM_name|grep guest.ram
    guest.ram.usage:        1954
    guest.ram.cached:       0
    guest.ram.total:        4095

Or

[root@pcsnode ~]# prlctl statistics VM_name|grep guest.ram
    guest.ram.usage:        0
    guest.ram.cached:       0
    guest.ram.total:        0

Cause

Outdated guest Tools in VM

[root@pcsnode ~]# prlctl list -i VM_name|grep Tools
GuestTools: state=outdated version=6.8.23717.1100559
[root@pcsnode ~]# prlctl --version
prlctl version 6.10.24193.1203940

The issue is investigated in the internal requst PSBM-40139.

Resolution

Please contact your Account Manager or pta@odin.com .

As a workaround, please upgrade guest Tools in the Virtual Machine and restart VM after guest Tools update.

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