Article ID: 127649, created on Dec 1, 2015, last review on Jan 9, 2017

  • Applies to:
  • Business Automation


When synchronizing the reseller the following options and objects are not synced:

  • default Plan Period. Feature request with id #PBA-65398 ("Plan Default Subscription Period is not delegated to the reseller");
  • changed plan icon. Feature request with id #PBA-66052 ("Icon is not synced to delegated service plan");
  • added plan upgrade path. Feature request with id #PBA-66622 ("Synchronize plan upgrade path"), #PBA-42238 ("Reseller's Synchronization of plan Allowed Upgrades/Downgrades relations");
  • sort order, description, and price text;
  • 'Period Fees Description' and 'After Refund Period' in subscription periods;
  • changed service plan name (if the plan has been earlier delegated and the provider changed its name later);
  • changed plan and resource descriptions. Feature request #PBA-50882 ("Synchronize Plan and Resource descriptions to delegated plans");
  • changed service terms;
  • SKU, feature request #PBA-43850 ("Flexible way to sync resellers's SKU");
  • changed Published property, related feature request #PBA-47632 ("Synchronize delegated plan's Published property to resellers");
  • notification settings, related feature requests #PBA-47029 ("Sync notification settings when syncing the resellers subscriptions"), #PBA-38929 ("propagate Notification Templates settings to resellers automatically upon reseller creation").

A general feature request for improvements is #PBA-77 ("Improved Synchronization of Reseller Objects").

Search Words

Synchronizing service terms for delegated plans

delegated plan notification not updated

upgrade path no synced

icon sync

After Refund Period not synchronized

broken upgrade path

allowed upgrades/downgrades are not synchronized

synchronize reseller

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