Search Engine: Elastic

Article ID: 127586, created on Nov 27, 2015, last review on Nov 27, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

On attempt to deactivate the DNS entry like:

A    www.example.com   203.0.113.2

the following error is displayed:

void Plesk::SaaS::SaaSManager_impl::updateDNSRecordAPSResourceState(const SDK::TDomain&, const SDK::TDNSRecord&) : [APSC] Resource for record 101 is not found.

The following messages appear in poa.debug.log:

Nov 27 14:55:28 vmsdc1intpkl01 : DBG [UI:eb02c6b1:1448643328265 1:32526:f0bfab90 lib]: [txn:458892 updateDNSRecordAPSResourceState] {module_id="Common"; code="1"} Internal error: void Plesk::SaaS::SaaSManager_impl::updateDNSRecordAPSResourceState(const SDK::TDomain&, const SDK::TDNSRecord&) : [APSC] Resource for record 51501 is not found..
Nov 27 14:55:28 vmsdc1intpkl01 : DBG [UI:eb02c6b1:1448643328265 1:32526:f0bfab90 SAAS]: [txn:458892 SaaS::SaaSManager_impl::updateDNSRecordAPSResourceState] <=== EXIT (by exception) [0.028382]

Cause

This issue is caused by software-related issue APS-16350 - not all DNS records are propagated to the APS Controller.

Resolution

To resolve the issue please do the following:

  1. Issue the following command with root privileges on the management node:

    /usr/local/pem/bin/saas_ctl sync_account 1020501 no
    

    where 1020501 is a customer ID domain www.example.com belongs to.

  2. Make sure the following task passed through afterwards:

    Propagation of APS 2.0 resources for the account #1020501
    
  3. Activate/deactivate required record.

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