Search Engine: Elastic

Article ID: 127514, created on Nov 22, 2015, last review on Feb 2, 2016

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

When removing a domain the following message is displayed in UI

An unforeseen error occurred. Please contact user@test.com.
Error ID: 1434884023314 

The following line appears in /var/log/poa.log on the management node:

Caused by: org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "identities_uni0"
Detail: Key (login)=(login@domain.tld.deleted) already exists.

The issue may also manifest itself during subscription removal in Business Automation, the following error is faced upon pressing 'Destroy' button:

Destroying service of Subscription #1000321 failed: Parallels Operations Automation error #1: org.hibernate.exception.ConstraintViolationException: could not execute statement.
Error Code: 0x49f35451. Click here to find a solution
Report ID: 10391"

Cause

Internal issue POA-95311 has been filed regarding such behavior.

Resolution

Please contact PTA/TAM to trace the status of POA-95311. As a workaround please remove either of the users, user@test.com.deleted from customer A or user@test.com from customer B, then attempt to remove the domain again. If Users tab is not available, pem.removeUser API call can be used.

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