Search Engine: Elastic

Article ID: 127376, created on Nov 10, 2015, last review on Feb 15, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Sympthom 1:

When adding new domain alias the task Sync the DNS zone 'Alias-example.com' (where Alias-example.com is a domain alias name) fails with the error:

You cannot add DNS records to DNS zone "Alias-example.com", while alias "Alias-example.com" is synchronized with the primary domain "example.com".

Sympthom 2:

On attempt to add a custom TXT record to the DNS zone of a parent domain the following error message is shown:

Cannot add duplicate dns record for 'example.com.' on different domains.

Cause

Sympthom 1:

Cause 1:

The parent domain starts with lower-case symbol and domain alias starts with upper-case symbol. The domain alias is being created with option Synchronize DNS zone with the primary domain.

This is caused by the software issue #PPA-2915.

Cause 2:

There is a custom TXT record in the parent domain which is longer than 255 symbols.

This is caused by the software issue #PPA-2912.

Sympthom 2:

The webspace name contains upper-case symbols and has a domain alias that was created with option Synchronize DNS zone with the primary domain

This is caused by the software issue #PPA-2915.

The fix is included in Plesk Automation MU#20.

Resolution

Install latest PA updates according to the article.

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