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Article ID: 127362, created on Nov 9, 2015, last review on Jun 11, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When trying to add a new service node the following error is shown:

The Linux platform installed on the remote host 'host1.tld' is not supported. Please, check the documentation for the list of supported platforms.

where host1.tld is a hostname or IP address of the service that is being added. However, the operating system running on the service nodes is in the list of the supported operating systems:

Cause

Non-root user account is used to add the service node. New service nodes have to be added with root credentials. The incorrect error reporting has been considered as a software issue #PPA-2913 and will be fixed in future product updates.

Resolution

Use root account to add a service node.

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