Article ID: 127232, created on Oct 23, 2015, last review on Feb 15, 2016

  • Applies to:
  • Plesk Automation 11.5


  1. DNS service does not start with error like:

    [root@pa115mn ~]# /etc/init.d/named start
    zone domain.tld/IN: NS 'ns.domain.tld' has no address records (A or AAAA)
    zone domain.tld/IN: not loaded due to errors.
    _default/domain.tld./IN: bad zone
  2. In DNS zone settings you can see custom NS record like ns.domain.tld and deactivated A record for it.


The behavior was considered as internal software issue #PPA-1561.


The fix is included in Plesk Automation MU#20.

Instructions on installing PA updates available at How to install PA updates.

Search Words

DNS server failed to start

named does not start

bad zone

has no address records

NS 'ns.domain.tld' has no address records (A or AAAA)

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