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Article ID: 127224, created on Oct 22, 2015, last review on Oct 22, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When trying to download a file of size exceeding several dozens of megabytes using file manager in Customer Control Panel > Files, the following error message appears:

ERROR: Allowed memory size of 16777216 bytes exhausted (tried to allocate 86 bytes)

Cause

This is software issue #PPA-2847.

Resolution

The issue is planned to be fixed in future Plesk Automation updates. As a workaround such file can be downloaded these ways:

  • over FTP by using FTP client application
  • by direct HTTP link like http://example.com/path_to_file/big.file

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