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Article ID: 127075, created on Oct 2, 2015, last review on Jul 13, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

When checking/setting permissions through File Manager in CCP, all checkboxes corresponding to (r)ead/(w)rite/e(x)ecute permissions are shown as empty on all fields inside windows webspaces.

Permissions changes are not applied when set through CP.

Browser console and event viewer do not display any obviously related errors.

All permissions are changed correctly when changed through FTP.

Cause

runas_silent.exe, an utility used by Windows File Manager in OA environments, has been placed in an incorrect place or is of incorrect version.

Resolution

Verify that runas_silent.exe is located inside C:\Windows\system32 or C:\Windows\sysWOW64 and NOT located inside the following directories:

C:\Program Files (x86)\SWsoft\PEM\sysvhosts\elFinder\php
C:\PHP5

In addition, PATH environment variable should contain the directories above at the following spots:

  • IIS > Server Name > FastCGI settings > Edit > Environment variables > PATH

  • Global Windows system properties > Environment variables

After fixing the configuration, IIS restart is required:

iisreset

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