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Article ID: 127009, created on Sep 25, 2015, last review on Sep 25, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Customer cannot add a new backup user in CCP for BackupAgent APS subscription.

The following error message is displayed:

The storage account ID does not match an existing storage mount

Cause

  • Incorrect storage ID specified in application resource
  • Subscription was provisioned with storage ID that is no longer valid (after APS or resource type update)

Resolution

Please contact Odin Technical Support to get the issue resolved:

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37

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