OpenSRS is set as Domain Registrar.
When trying to register a new domain or moderate a new account the following error is shown:
Failed to add Domain example.com Response from registrar server: Invalid password length: Password should contain at least 10 and at most 20 characters. :465
The FTP users' password is too short or too long. OpenSRS password policy requires domain profile passwords between 10-20 characters in length.
Find more information here.
Change password for FTP user in the following way:
If you need to register a new domain:
- Log in to Control Panel as user.
- Go to FTP/User Account.
- Under the 'FTP User' settings click to 'Click to change password'.
- Enter a password between 10-20 characters in length.
- Click 'Submit'.
If you need to moderate a new account:
- Go to
Signup > Moderate > <username> > Other signup information for User: <username> (<Plan>)section.
Click to change passwordbutton.
- Set the password between 10-20 characters in length.
Also use the following KB article to restrict password policy for new users: