Send link for change password fails with error
Connection timed out: can not connect to host smtp.hostname.com:25, for example:
Task ID 1111111 Task name Send "Send link for change password" mail to user test Task description Task that sends a "Send link for change password" mail to email@example.com for user test (1123456) Queue status Failed Method name taskSendLocalizedEMail on SCREF:Notifier:0 Last execution output Connection timed out: can not connect to host smtp.hostname.com:25
SMTP server that OA uses to send email notifications does not work or there is connectivity problem.
Check which SMTP server is used by OA to send notifications:
For OA 5.4 and earlier:
Open OA provider Control Panel and navigate to the System Director > Configuration Manager > Service Controllers > MailMessenger > Configuration
For OA 5.5 and later:
Open OA provider Control Panel and navigate to Infrastructure > Service Controllers > MailMessenger > Configuration
From OA core telnet to port 25 on SMTP server and try to send test email. In case of
Connection timed outerror most likely reason is that OA core cannot connect to port 25 on SMTP server. Make sure that SMTP server does listen on port 25 and network/firewall/routing settings allow OA core to access this port.
The most common mistake is that public IP address of SMTP server is specified (or hostname that resolves to public IP address). OA core has access only to backnet so it will not be able to connect to public IP. In this case one needs to specify backnet IP that is reachable by OA.