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Article ID: 126752, created on Aug 30, 2015, last review on Feb 9, 2017

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

Task to create or modify user in Active Directory fails with the error:

Task name: Create user 'user.name' in the 'LDAP://OU=S001042345,OU=Provider,OU=Hosting,DC=domain,DC=tld'
...
Method name     taskDispatcher_ on OBJREF:ActiveDirectory:0:getOU:34140
Last execution output: Destination host 'AD01.domain.tld' (#628), IP '1.2.3.4' : Provisioning request failed. The attribute syntax specified to the directory service is invalid. [<response><errorContext description="The attribute syntax specified to the directory service is invalid. (Exception from HRESULT: 0x8007200B)" code="0x8007200b" executeSeqNo="70"><errorSource namespace="Active Directory Provider" procedure="Set Properties"/><errorSource namespace="Preferred DC Active Directory Provider" procedure="Set Properties"/><errorSource namespace="SW Managed Active Directory" procedure="SetProperties"/></errorContext></response>]

Cause

It can be a result of bug POA-109791: WPE task fails if user contact data has a field containing only space sign(s).

Resolution

1) Redefine field containing space in Customer Control Panel > Users > USERNAME > Contact Info:

Open every abailable tab (Main, Address, Phones, Organization) and click Edit/Submit without changing anything. Proper value will be inserted into database.

Note: Some mandatory fields can be empty. It could happen if user was created/modified in older OSA-version or by API. In this case Control Panel does not allow to finish the operation until you fill missing value.

2) Restart failed task

In case of difficulties please contact Odin Technical Support.

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