Article ID: 126750, created on Aug 30, 2015, last review on Aug 30, 2015

  • Applies to:
  • Operations Automation 5.5


Customer tries to add new OS template via OA > Services > Cloud Infrastructure > Virtualization Nodes > node hostname > OS templates > Discover OS templates > OS template name > Finish. The OS template is not added, and the following error can be found in Tasks -> Cloud Infrastructure Log:

Specify an existing folder and try again

The following errors are found in /var/log/parallels.log on the node:

05-28 12:01:28.906 F /disp:7911:984420/ Processing command 'DspCmdGetHostCommonInfo' 2048 (PJOC_SRV_GET_COMMON_PREFS)
05-28 12:01:28.968 F /disp:7911:984420/ Processing command 'Unknown' 2170 (PJOC_SRV_GET_DISK_FREE_SPACE)
05-28 12:01:28.970 F /disp:7911:984420/ CFileHelper::GetDiskAvailableSpace(/var/parallels/backups) failed : 0x80000324 PRL_ERR_INCORRECT_PATH
05-28 12:01:29.611 F /disp:7911:492439/ Processing command 'DspCmdUserGetLicenseInfo' 2081 (PJOC_SRV_GET_LICENSE_INFO)


Missing directory /var/parallels/backups on virtualization hardware node.


The issue has been reported to the development team as a bug CCU-7220. Please contact your Account Manager to trace the status of the issue. As a workaround, please create the directory /var/parallels/backups on the required hardware node.

Search Words

Specify an existing folder and try again

OS template

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

Email subscription for changes to this article
Save as PDF