Article ID: 126182, created on Jul 14, 2015, last review on Jul 21, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Domain registration with Ascio plugin fails with the following error in the OBAS log (/var/log/hspc/hspc.log):

[ERROR] [31461] [HSPC::MT::DM::report_to_action_log] Domain domain.tld. Error occurred while registration. Error: a:DeserializationFailed, The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://www.ascio.com/2007/01:registrant. The InnerException message was 'There was an error deserializing the object of type Ascio.Datas.Registrant. Unexpected end of file. Following elements are not closed: OrgName, registrant, CreateRegistrant, Body, Envelope. Line 26, position 18.'. Please see InnerException for more details.. [undef]
Error-LOCATION: /usr/lib/perl5/site_perl/5.8.8/HSPC/Logger.pm:160

Cause

There is an ampersand("&") symbol in the name of the account the domain is being registered under. Such behavior was classified as the software issue PBAS-29808 and was fixed in OBAS 4.5.4 release.

Resolution

Upgrade OBAS to the latest version.

If upgrade is not an option for you, please download a hotfix for 32-bit OS for OBAS 4.5.3 and install it by running

# rpm -Uvh hspc-plugin-dm-ascio-4.5.3-34.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Note that the hotfix installation will cause downtime for not more than 5 minutes.

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