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Article ID: 125778, created on Jun 8, 2015, last review on Feb 22, 2018

  • Applies to:
  • APS 2.x


How to convert a Customer to Reseller in our sandbox?


  1. Create a Service Template in POA with the name Reseller Branding Template, add the following resources:

    • Reseller accounts
    • Client accounts
    • Branding access points

    Activate this template.

  2. Switch to PBA and go to "Service Plans" > "Service Templates" tab > Add New Service Template > Resellers Management.

    The settings are:

    • Branding Template = "Reseller Branding Template"
    • Version = 1
    • Order Flow = "Default Order Flow"
    • External Provisioning Template = "PEM Reseller"
  3. Create a generic Service Plan in PBA with the name Reseller Creation Plan based on the service template created on the previous step. Make this plan "Published"

  4. Create an order and assign the service plan Reseller Creation Plan. Open order.

  5. Log in to OA as the reseller, go to BA, confirm initialization parameters such as currency value and so on.

  6. Log in to OA as a provider. Make sure that the provisioning has been done successfully. The customer should now be a reseller.

To get more information regarding Service Plan delegation on other reseller questions refer to the Getting Started with Billing – Reseller's Guide guide

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