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Article ID: 125771, created on Jun 6, 2015, last review on Jun 6, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

A domain fails to register with the OpenSRS plug-in. There is a failed task

Register Domain; Name Servers were not synchronized due to an error. Registrar response: Unable to establish socket

The following error is shown in the DEBUG OBAS log (/var/log/hspc/hspc.log):

[2014/11/18 10:34:51] [WARN] [27371] [HSPC::MT::Plugin::DM::OpenSRS::_set_cookie] OpenSRS->_set_cookie(); cannot set cookie for domain: domain.tld 

'message' => 'Registrar response: Unable to establish socket',

[2014/11/18 10:34:51] [ERROR] [27371] [HSPC::MT::DM::report_to_action_log] Name Servers were not synchronized due to an error. Registrar response: Unable to establish socket 

Cause

One of the OBAS name servers does not resolve OpenSRS domain 'rr-n1-tor.opensrs.net':

[root@pbas ~]# cat /etc/resolv.conf
nameserver 7.7.7.7
nameserver 8.8.8.8

[root@pbas ~]# nslookup rr-n1-tor.opensrs.net 7.7.7.7
Server:         7.7.7.7
Address:        7.7.7.7#53

** server can't find rr-n1-tor.opensrs.net: REFUSED

[root@pbas ~]# nslookup rr-n1-tor.opensrs.net 8.8.8.8
Server:         8.8.8.8
Address:        8.8.8.8#53

Non-authoritative answer:
Name:   rr-n1-tor.opensrs.net
Address: 216.40.33.39

Resolution

Please make sure that both name servers resolve the OpenSRS domain.

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