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Article ID: 125701, created on Jun 2, 2015, last review on Jun 2, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Backups of subscription can not be created. When trying to create a backup it looks like it was created successfully, but there is no backup in the backup list.

The /usr/local/psa/PMM/logs/pmmcli.log contains the following line:

Invalid name in entity [Ln: 229, Col: 463648914]

Cause

Plesk Automation unable to backup data if some web hosting settings contains symbols incompatible with XML. The behavior was considered as internal software issue with id #PPA-2391.

Resolution

In order to fix the issue please install update 11 as described in the article.

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