Customer has several subscriptions. Sometimes OBAS sends notifications with wrong subscriptions ID but right subscription name.
The wrong ID is produced by
@@order.subscription_id@ placeholder value in e-mail template under
Top > Configuration Director > Event Manager > Events > event_name > Actions > Subscription notification for customer
in case when several subscriptions are placed in one order.
@@subscription.id@ placeholder should be used instead of
@@order.subscription_id@ in the e-mail template.