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Article ID: 125489, created on May 13, 2015, last review on Aug 11, 2017

  • Applies to:
  • Business Automation


An account was put on hold by the staff member (manually), but the next day it was released from credit hold. Checking the action initiator we can see that it was made by the system, user -1.


An account belongs to the customer class with the setting Put Account on Credit Hold set to Automatically in the credit terms. With each daily billing the system checks the accounts of such customer classes:

  • puts accounts with overdue invoices on credit hold
  • checks the accounts currently on credit hold, if the conditions for the credit hold status are not satisfied - an account is released from the credit hold.

This behaviour is considered to be correct because if this did not happen, then the accounts that were put on credit hold by the system would never be released from the credit hold, even after overdue invoices payment. The system cannot distinguish accounts with the same credit terms that were put on hold automatically from those put on hold manually, therefore it checks all the accounts that have credit terms with the setting Put Account on Credit Hold set to Automatically.


The only way for the account not to be released from manual credit hold is changing the account class to one with the credit terms with the setting Put Account on Credit Hold - Manually. Otherwise you may just use the status Administrative Hold (the one account currently has), it forbids all the operations with the subscriptions.

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