Sometimes PayPal transaction fail with the following error:
Transaction not found on PayPal side, stoping futher checks
A customer thinks that the transaction failed and initiates second payment (lets say, successful this time). The first (failed) transaction, however, gets
Completed statuses later.
When transaction is created and posted to PayPal, OBAS periodically checks its status (every 16 minutes).
If a customer does not pay during this period, OBAS marks the transaction as
Error with the message
'Transaction not found on PayPal side, stoping futher checks'.
Nevertheless a customer is able to complete the payment, and as a result OBAS gets notification from PayPal with payment approval and the transaction becomes approved.
This behavior was recognized as an internal issue with ID #PBAS-29904 and is fixed since OBAS version 4.5.4.
To resolve the issue, please upgrade to the latest product version as described in the following KB article:
For OBAS 4.5.3:
Hotfix installation instructions:
# rpm -Uvh hspc-plugin-pp-op-paypal_adaptive-4.5.3-50.swsoft.<architecture>.rpm # hspc-upgrade-manager --finish
The hotfix enables periodic sending of
PaymentDetailsRequest. Additionally, following behavior is introduced:
- If customer does not do the payment, the task ends after the fourth check.
- If payment was done - maximum number of checks is 16.