Symptoms

A customer can not login to the OBAS CP. Although the credentials entered are correct, he/she receives "Session expired due to inactivity" error messages when submitting the login form.

Cause

The issue is caused by the customer's IP address changing. If the customer's IP address changes during the session, the customer is caused to be logged out and cannot successfully log in again (i.e. using new IP address) without manually clearing browser cache/cookies.

Resolution

The issue was reported to OBAS Maintenance team as PBAS-29879 and was fixed in OBAS 4.5.4 release.

Thus, to resolve the issue please upgrade to 4.5.4.

If upgrade is not an option for you, there are hotfixes for 4.5.3 version, for 32- bit OS and 64-bit OS

To install a 32-bit hotfix, please run

# rpm -Uvh perllib-4.5.3-47.swsoft.i386.rpm
# service hspcd restart

To install a 64-bit hotfix, please run

# rpm -Uvh perllib-4.5.3-47.swsoft.x86_64.rpm
# service hspcd restart