Symptoms
Renewal orders for a dedicated server subscription are not generated. If I go Top > Account Director > Subscription Manager > Subscriptions > Subscription name and press "Generate Renewal Order" I receive the error message
The Requested Object Cannot be Found
As a possible consequence, dedicated servers subscription is active despite its end date had passed already. In that case under Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue > Subscription expiration procedure there is a problem report that contains a link to the problem report
Problem Reporting See Problem #<problem report> for details.
And if we click on # we see (the subscription in question number is 12345):
[2015/03/13 15:56:33] [DEBUG] [24179] [HSPC::Transaction::__logstr] TRANSACTION #607 [01] commit subscr_expired: switch to grace subscr 12345
[2015/03/13 15:56:33] [WARN] [24179] [HSPC::MT::BM::SubscrExpiration::process_subscr_expiration] subscr_expired: can't change status for subscription 12345: No renewal order found, not grace
[2015/03/13 15:56:33] [DEBUG] [24179] [HSPC::MT::BM::SubscrExpiration::process_subscr_expiration] TRACE [04]: . . . -> subscr_expired: switch to grace subscr 12345, end_date=>2014-12-23 15:45:41 => failed: No renewal order found, not grace
Cause
Dedicated server in question is either duplicated by an unused server or not configured (can be both).
Resolution
Please check under Top > Service Director > Servers Manager > Dedicated Servers if there is unassigned dedicated server named exactly as the server assigned to the subscription in question. Delete the unused server if it is found.
Go to the dedicated server of the subscription in question under Top > Service Director > Servers Manager > Servers and check for warnings like
The assigned IP Addresses number (0) mismatches the number of ordered IP Addresses (2)
The assigned options of attribute 'Attribute' (N/A) mismatch the ordered options ('Option') of this attribute.
Indeed, on the Resources tab 'Attribute' is set as N/A. On the Network tab No IP addresses are configured.
Meanwhile, in the subscription #12345 those resources are configured as you can verify under Top > Account Director > Subscription Manager > Subscriptions > #12345 > Custom Attributes where 'Attribute' is set to 'Option' and Top > Account Director > Subscription Manager > Subscriptions > #12345 > Resources where 2 IP addresses are used
Number of Static IP addresses (numstaticip)
Current value 1 ip(s)
Included value 1 ip(s)
Hence, to resolve the issue please go Top > Service Director > Servers Manager > Servers > Server in question > Resources, press Edit and set 'Attribute' to 'Option'. Then switch to the Network tab and add two IP addresses to the server.
After that it will be possible to generate a renewal order. Or, if the issue is active subscription with end date passed, please wait 24 hours for the task "Subscription expiration procedure" to complete or run it manually under Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue > Subscription expiration procedure > Run now.