Article ID: 124836, created on Mar 12, 2015, last review on Aug 20, 2015

  • Applies to:
  • Business Automation


We have noticed some of the change orders (e.g. unprocessed orders to switch the service plan, subscription period) are getting canceled automatically by Billing. Why?


This is a new functionality that is implemented in BA 6.0 and in BA 5.5 starting from 5.5.8, please refer to the description of these changes in release notes:

BA 6.0 notes (see description of PBA-53211)

BA 5.5.9 notes (see description of PBA-58427)

This was done to avoid an issue with the change orders stuck in provisioning forever as it used to be in PBA 5.5.x (please refer to the kb #116446 ).


A new change order must be placed.

Search Words

Cancelled by Billing

switch subscription period cancelled by system

Change order not fully completed

switch subscription period


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