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Article ID: 124754, created on Mar 9, 2015, last review on Jun 27, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

It is not possible to set/change root password for a container/synchronize it in OBAS.
The task fails, and there are the following errors in the coresponding problem report:

[2015/02/12 11:07:44] [WARN] [62116] [HSPC::VZAgent::Common::error] VZA error occurs: Message processing was terminated because timeout was reached waiting for a response
[2015/02/12 11:07:44] [WARN] [62116] [HSPC::VZAgent::Common::error] VZA error occurs: Message processing was terminated because timeout was reached waiting for a response
[2015/02/12 11:07:44] [WARN] [62116] [HSPC::VZAgent::VZA46::UGMGate::_simple] execution failed : Message processing was terminated because timeout was reached waiting for a response (307)
[2015/02/12 11:07:44] [WARN] [62116] [HSPC::Action::VZAgent::set_root_password] [VZA]: Fail set root password:  xxxxx processing was terminated because timeout was reached waiting for a response
[2015/02/12 11:07:44] [DEBUG] [62116] [HSPC::ErrorStack::set_last_error] [ErrorStack]: 131327 VZAgent provisioning error.
[2015/02/12 11:07:44] [ERROR] [62116] [HSPC::VZAgent::_report_problem] VZ Agent internal error

Cause

nss-softokn packages of version 3.14.3-19 (or greater) are installed on PVC (PCS) node where the Container in question is located:

nss-softokn-3.14.3-22.el6_6.x86_64
nss-softokn-freebl-3.14.3-22.el6_6.x86_64

An internal issue with ID PVA-34512 was fixed in Virtuozzo Automation release 6.0-3112.

Resolution

Upgrade to Virtual Automation 6.1 Update 2 Hotfix 2 (6.0-3112).

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