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Article ID: 124256, created on Jan 23, 2015, last review on Aug 23, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When logging on on to PA as reseller's staff member and clicking Services > Websites, user is automatically logged out or redirect loop is occurred.

Scenario may be the following:

  1. Create a reseller
  2. Create additional staff member for the reseller
  3. Add Account Administrator role for the staff member
  4. Log in as this staff member
  5. Go to Services > Websites.

Cause

The issue is considered to be a software issue with PPA-1828: reseller's staff members do not have access to Plesk admin pages.

Resolution

The fix is uncluded in Plesk Automation MU#16. Instructions on installing PA updates can be found here.

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