Symptoms

We created a reseller plan. When we view it from the manage plans screen, it does not show (FULL) under signup access like the other plans do. Why is this?

When we click the magnifying glass to signup to the plan, we get the error:

Unfortunately, the %plan name% plan is unaccessible from here. Please contact your Hosting System administrator.

Cause

Check-box "Admin" was selected under Plans->Manage->%Plan name%->Access.

Resolution

Make sure that no checkboxes are selected under Plans->Manage->%Plan name%->Access.

NOTE: If no boxes are checked, full access to this plan is granted.