Article ID: 124160, created on Jan 8, 2015, last review on Jan 8, 2015

  • Applies to:
  • Plesk Automation 11.5


Cannot upload the file via FTP permission denied:

Connected to (
220 ProFTPD 1.3.4d Server (ProFTPD) []
Name ( user
331 Password required for user
230 User works logged in
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> put testfile
local: testfile remote: testfile
227 Entering Passive Mode (203,0,113,2,228,71).
550 testfile: Permission denied


Incorrect ownership of the target directory.


Change the ownership of target directory so that FTP user has an access to it.

  1. Log in psa database:

    plesk db
  2. Check the home directory of the reuired user:

    mysql> select h.dom_id, h.sys_user_id , u.login, h.www_root from hosting h inner join sys_users u on h.sys_user_id = where u.login = 'user';
    | dom_id | sys_user_id | login | www_root                              |
    |    176 |         141 | user  | /var/www/vhosts/  |
    1 row in set (0.00 sec)
  3. Set up the correct ownership:

    chown user: /var/www/vhosts/

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