Search Engine: Elastic

Article ID: 124141, created on Jan 5, 2015, last review on Jan 5, 2015

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

None of our clients can login to phpmyadmin.

We get the message for everyone on all databases:

    Connection for controluser as defined in your configuration failed.

In user's MySQL Databases (DataBases->MySQL->MySQL DBs-> %database_name%) we see the following error:

    Unable to load users. Tech support was notified

Cause

MySQL service is not running/hung.

Resolution

Restart MySQL service on the affected box.

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