Resource link is not opened in CCP
The issue was due to the incorrect customization of CCP. There is an error message in www.log while login to the CCP.
[14-11-25 23:58:08.545 Parser RQ56863 ERR] parse_page error: ' wnd/BM/1000500.customization/SubscrParam_SubscrParamMySubscrList.xml ' syntax error at line 3syntax error .
In this case #1000500 is the staff member of error reported customer.
Need to fix this by removing mentioned error in customization file (you can rename it to .bak).
[root@billing 1000500.customization]# mv SubscrParam_SubscrParamMySubscrList.xml SubscrParam_SubscrParamMySubscrList.xml.bak [root@billing 1000500.customization]#
Please note that we need to restart www service to make changes effective.