Provisioning of the subscription failed with the following error:
Failed task "Register the IP address (203.0.113.4)". In the failed task it states "Mail capability not supported for non-mail service node". There is no mail in the service template so it should not be asking for mail service.
You could find the following error in
poa.debug.log when re-run the task:
Sep 10 17:37:35 Server-VM1 : INF [1:30637:f5f5eb90:1181 1:30725:f44cab90 lib]: <packet version="126.96.36.199"><ip><add><result><status>error</status><errcode>16002</errcode><errtext>This IP address 203.0.113.4 is already registered in Panel on other service node (203.0.113.1) than specified (203.0.113.2)</errtext></result></add></ip></packet>
This is the software issue of PPA 11.1 with dedicated ip removing. Caused by database inconsistency.
The issue is fixed in PPA 11.5. To fix it manually:
- Backup the
psadatabase and remove the problem IP address (203.0.113.4):
mysql> delete from psa.IP_Addresses where ip_address = '203.0.113.4';
- Run the task failed again.
If this solution does not work, check the permissions in the
%ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys\ folder as described in this KB article: Failed to decrypt attribute 'password' because the keyset does not exist