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Article ID: 123818, created on Dec 8, 2014, last review on Dec 8, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When I am trying to take a backup on Windows IIS node, I am getting the following error:

Error:  hosting "domain.tld"

Cannot create content backup on Service Node 172.16.0.15 (ErrorCode: 1, STDOUT:**********        Exception handled start        **********
System.Exception: Transport error: unable to send directory to repository: Transport error: unable to put local file C:\Windows\TEMP/repo_transport_tmp_01d007cbcbc73510\clients/user@domain.tld/domains/domain.tld\backup_domain.tld_statistics_1411240948.zip to clients/user@domain.tld/domains/domain.tld\backup_domain.tld_statistics_1411240948.zip: Curl error: Couldn't resolve host name
   at psarepository.Repository.Pack(String src_path, String[] include_files, String[] exclude_files, String dst_dir, String dst_filename, String dst_ext, Int32 compression_level, Int64 split_size, ArrayList created_volumes_names, ArrayList created_volumes_sizes)
   at psadumpagent.RepositoryHelper.Pack(String sourcePath, String destFile)
   at plesk_agent_manager.Hg.ContentBackupHelper.putContentToRepository(String sourcePath, BackupContentSettings settings, BackupSession session, PsaDumpEnv dumpEnv)
   at plesk_agent_manager.Hg.ContentBackupHelper.BackupWebContent(BackupWebContentSettings settings)
   at plesk_agent_manager.Program._Main(String command, String sessionPath, List`1 arguments)
   at plesk_agent_manager.Program.Main(String[] args)
**********        Exception handled end          **********
) [Error:]

Cause

The behavior was considered as internal software issue with PPA-2204 and will be fixed in future PPA updates.

Backup manager fails to create backup on Windows-based subscription, when customer has login name like user@domain, i.e. containing '@' symbol.

Workaround

As a temporary workaround please replace psarepository.dll in %plesk_bin% directory on IIS service node with attached file.

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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