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Article ID: 123817, created on Dec 7, 2014, last review on Jun 3, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Unable to save client in WHMCS with Plesk Automation (PA) web hosting product. The following error appears in Apache error_log:

Fatal error: Uncaught exception 'Exception' with message 'Unable to get PPA server credentials' in /var/www/vhosts/cp.domain.com/httpdocs/customers/modules/servers/PleskAutomation/hooks.php:81 
Stack trace: 
#0 /var/www/vhosts/cp.domain.com/httpdocs/customers/modules/servers/PleskAutomation/hooks.php(81): getServerCredentials() 
#1 /var/www/vhosts/cp.domain.com/httpdocs/customers/modules/servers/PleskAutomation/hooks.php(64): getServerCredentials() 
#2 /var/www/vhosts/cp.domain.com/httpdocs/customers/modules/servers/PleskAutomation/hooks.php(20): getPPAUserAndServerForClient() 
#3 /var/www/vhosts/cp.domain.com/httpdocs/customers/includes/hookfunctions.php(0): hook_PleskAutomation_change_client_info(Array)
#4 /var/www/vhosts/cp.domain.com/httpdocs/customers/admin/clientsprofile.php(0): run_hook() 
#5 {main} Next exception 'Exception' with message 'Unable to get PPA server credentials' in /var/www/vhosts/cp.domain.com/httpdocs/customers/includes/classes/WHMCS/Terminus.php:0 Stack trace: 
#0 /var/www/vhosts/cp.domain.com/httpdocs/customers/includes/classes/WHMCS/Terminu in /var/www/vhosts/cp.domain.com/httpdocs/customers/includes/classes/WHMCS/Terminus.php on line 0

Cause

The issue is considered to be a software issue #PPA-2111 and it was fixed in PA 11.5 MU#11.

Resolution

In order to fix the issue please install update 11 as described in the article.

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