OpenXchange task fails with the following error:
Task ID 3957772 Queue name aps_application_instance2425 Task name APS application 'Open-Xchange', id 109, instance 2425 -> service 'account', instance 19014: executing configuration script Belongs to groups user11239_2425_334404770 Subscription ID 1000001 Queue status Failed Start not earlier than Mar-17-2014 10:57 Method name taskExecuteApplicationInstanceScript on OBJREF:SaaSManagerTasks:0:getAPSExternalTasks:0 Last execution output Execution of configuration script for instance with id 19014 of service with id account of instance with id 2425 of application with id 109 failed - returned value: -1 output: '' errors: 'Configure OX mail account context=2707 'email@example.com' Failed to configure OX account context=2707: 'firstname.lastname@example.org': No such user 7 in context 2707
Customer has manually (re)created this user on the side of OpenXchange. Because of that the user IDs in OpenXchange and POA database are different.
It is necessary to correct the user ID in POA database. Please contact Parallels technical support to do that.