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Article ID: 123783, created on Dec 3, 2014, last review on Dec 3, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4


OpenXchange task fails with the following error:

Task ID     3957772
Queue name  aps_application_instance2425
Task name   APS application 'Open-Xchange', id 109, instance 2425 -> service 'account', instance 19014: executing configuration script
Belongs to groups   user11239_2425_334404770
Subscription ID     1000001
Queue status        Failed
Start not earlier than  Mar-17-2014 10:57
Method name     taskExecuteApplicationInstanceScript on OBJREF:SaaSManagerTasks:0:getAPSExternalTasks:0
Last execution output   Execution of configuration script for instance with id 19014 of service with id account of instance with id 2425 of application with id 109 failed - returned value: -1 output: '' errors: 'Configure OX mail account context=2707 'testmail@domain.tld'
Failed to configure OX account context=2707: 'testmail@domain.tld': No such user 7 in context 2707


Customer has manually (re)created this user on the side of OpenXchange. Because of that the user IDs in OpenXchange and POA database are different.


It is necessary to correct the user ID in POA database. Please contact Parallels technical support to do that.

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