Order for subscription with additional resources provisioning is stuck in
Provisioning status, after some time fails by timeout. Resource items are in
Parent Order Item still in progress status, even though the subscription itself has been already successfully provisioned.
In the log there is an exception for the
ExceptionResult: Subscription is in SS_NEW status yet.
The same exception can be found in the task manager for the
Upgrade Completed events for the hang order items.
FEA_SetResourcesInOneCall is enabled in PBA.
The situation is caused by the bug with id #PBA-58056 (#PBA-57819).
For a workaround increase the number of attempts for the event handler OnServiceUpgrade (event Upgrade Completed):
PBA Home > System > Settings > Events > Upgrade Completed > Event Handlers > OnServiceUpgrade
Max Attempts = 5 Repeat Interval = 60