Article ID: 123485, created on Nov 12, 2014, last review on Nov 12, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Order for domain on OpenSRS registrar failed, in /usr/local/bm/log/OPENSRS.log we can see the error:

<item key="response_text">Authentication Failed</item> 

The same error is shown if you press "Test connection" button at Home > System > Settings > Domains > OpenSRS > Configuration tab.

Cause

Password for OpenSRS User is not correct.

Resolution

Please contact OpenSRS for new password and update it at Home > System > Settings > Domains > OpenSRS > Configuration tab. After that resubmit the order for provisioning, it should complete successfully.

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