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Article ID: 123317, created on Oct 29, 2014, last review on Nov 26, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

SSL Order provisioning failed with error in CP:

Service Creation Failed: Certificate submission has failed. 

Check logs and you could find the following communication with:

String(Supplier validation error)

Cause

Customer purchase 'Comodo PremiumSSL Wildcard', while in CSR domain specified as 'domain.tld' , while it should be for wildcard '*.domain.tld'

Resolution

Please cancel this order and create new one with correct CSR for wildcard domain name

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