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Article ID: 122176, created on Jun 26, 2014, last review on Sep 16, 2014

  • Applies to:
  • Business Automation 5.5


During subscription service plan switch the following error appears:

Current usage of resource XXX exceeds the resource limit for the plan you are trying to switch to


Resource XXX is currently used in subscription. Error means that limit of resource XXX in new service plan will be less, then current resource usage. New limit is calculated as included amount of resource in new service plan + additional amount of resource already purchased in subscription.


General information on resource limits recalculation during service plan switch is described here - How PBA recalculates resource limits in subscription after Service Plan switch.

There are several ways to resolve the issue, depending on service plans rates configuration.

For example:

Subscription is currently using 5 units of resource XXX. 2 units are included in current service plan and 3 units were purchased additionally. New service plan does not have resource XXX included at all. Then after service plan switch customer will have limit of resource XXX set to 3. Possible resolutions are:

  1. customer can purchase 2 more additional amounts of resource XXX
  2. new plan can be updated so, that 2 units of resource XXX are included
  3. customer can decrease resource usage at least up to 3 by removing unnecessary services

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