Article ID: 122122, created on Jun 20, 2014, last review on Oct 3, 2014

  • Applies to:
  • Operations Automation 5.5

Symptoms

Customer attempted to migrate migrate a brand to a new webspace according to the guide

However, it resulted in the error shown in CCP:

Object does not exists in system: object name - "null"; object type - "null"; object owner - "undetermined"; object owner type - "undetermined"
Error ID: 1402020350852
Error ID: 1402020350852

SYSTEM_ERROR.DETAIL.CAPTION
Module: "Hosting", code = "20" Properties: sub_ds_id = "1339". Message: "Subdomain service #1339 does not exist.".

Cause

This is caused by POA-86110 - POA can't migrate brand with non default skin

Resolution

POA-86110 will be fixed in future updates of POA. For now the following workaround can be used:

  1. Remove skin from Brand
  2. Migrate Brand
  3. Restore skin when migration is completed

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