Search Engine: Elastic

Article ID: 121886, created on Jun 3, 2014, last review on Sep 6, 2017

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.4
  • Business Automation 5.4
  • Business Automation 6.0

Symptoms

Destroying the subscription throws the following error.

Destroying service of Subscription #XXXXXXXX failed: Parallels Operations Automation error #extype_id #87, module_id #Exchange, Primary e-mail address is not defined for mail entity with id <MB_ID>..

Cause

The primary e-mail address for mailbox is not set.

Resolution

Add any primary e-mail address through CP, if subscription is accessible or contact Odin Technical Support(support@odin.com) to resolve the issue.

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