Search Engine: Elastic

Article ID: 121850, created on May 31, 2014, last review on Dec 15, 2017

  • Applies to:
  • Operations Automation

Symptoms

CLM tasks fail or keep rescheduling with the following output:

Last execution output   
CLM task 5ff89dd59e05b7f8:-12cda35c:13ca879a34e:-7ffb1-1397591935014 is still running

Cause

Service provisioning has not finished in external system (BMC CLM side).

Resolution

Try to restart the task. In case if it still fails, the issue has to be addressed to BMC CLM Technical Support. Please contact them with Task ID, which can be found in OA task output.

From the example above, CLM task ID is: "5ff89dd59e05b7f8:-12cda35c:13ca879a34e:-7ffb1-1397591935014"

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF