Article ID: 121728, created on May 24, 2014, last review on Dec 27, 2016

  • Applies to:
  • Business Automation

Symptoms

Order is stuck in "No Payment Method Attached".

Cause

Either customer does not have any default payment method that is applied automatically or there was no such method during order placement.

Resolution

Check whether the customer has payment method in "Active" status and marked as "Auto Payments" at customer's account Payment Methods tab. In case he does select appropriate payment method and click "Mark as Default" button. To process affected orders refer to "Paying Order" documentation article.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF